Terms of Use

OVERVIEW 

This website is operated by KronaHome . Throughout the site, the terms “we”, “us” and “our” refer to KronaHome . KronaHome offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing anything from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or accessible by hyperlink. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Use are considered an offer, your acceptance is expressly limited to these Terms of Use.

Any new features or tools added to the current store shall also be subject to the Terms of Use. You may review the most current version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after changes are posted constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and that you have indicated to us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you, when using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 - GENERAL TERMS AND CONDITIONS 

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (not including credit card information) may be transmitted unencrypted and may involve (a) transmissions over various networks; and (b) modifications to conform to and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided, without the express written permission of us.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND CURRENTNESS OF INFORMATION 

We are not responsible if any information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

This website may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to change the content of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor our website for changes.

SECTION 4 - CHANGES TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice.

We reserve the right to change or discontinue the Service (or any part or content thereof) without prior notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and may only be returned or exchanged in accordance with our return policy.

We have made every effort to accurately display the colors and images of our products displayed in the store. We cannot guarantee that your computer screen's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of any product or service that we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided when the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by resellers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card number, and expiration date, so that we can complete your transactions and contact you as needed.

For more information, please read our return policy.

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without support. We shall have no liability whatsoever arising from or related to your use of any optional third-party tools.

Any use by you of any optional tools offered through the Website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms and conditions on which any tools are provided by the relevant third party provider(s).

We may also offer new services and/or features through the Website in the future (including the launch of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.

SECTION 8 - THIRD PARTY LINKS 

Certain content, products and services available through our Service may contain materials from third parties.

Third-party links on this website may take you to third-party websites that are not affiliated with us. We are not responsible for investigating or evaluating the content or accuracy, and we do not warrant and will not have any liability for third-party materials or websites or for any other materials, products or services of third parties.

We are not responsible for any harm or injury related to the purchase or use of goods, services, resources, content or other transactions made in connection with third-party websites. Please carefully review the third-party policies and practices and ensure that you understand them before making any transaction. Complaints, claims, problems or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you submit certain specific submissions (for example, contest entries) or without a request from us, you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you transmit to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property rights or these Terms of Use.

You agree that your comments will not violate the rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material or contain any computer virus or other malicious code that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, impersonate someone other than yourself, or otherwise mislead us or any third-party as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS 

Occasionally, there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without notice (including after you have submitted your order).

We undertake no obligation to update, change or clarify any information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been changed or updated.

SECTION 12 - PROHIBITED USES 

In addition to other prohibitions set forth in the Terms of Use, you are prohibited from using the Site or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state statutes, rules, laws or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, denigrate, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that we may from time to time remove the Service indefinitely or discontinue the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided (except as expressly stated by us) "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no event shall KronaHome , our directors, officers, employees, subsidiaries, agents, contractors, interns, suppliers, service providers or licensors be liable for any damage, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost income, lost savings, loss of data, replacement costs or similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, arising out of your use of any of the Service or any products purchased using the Service, or for any other claims in any way related to your use of the Service or any product, including, but not limited to, any errors or omissions in any Content or any loss or damage of any kind arising as a result of the use of the Service or any Content (or Product) posted, transmitted or otherwise made available through the Service, even if advised of their possibility because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless KronaHome and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - CUTABILITY 

In the event that any provision of these Terms of Use is determined to be illegal, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Use; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services or when you stop using our Website.

If, in our sole discretion, you fail, or we suspect that you have failed, to comply with any of the terms or provisions of these Terms of Use, we may also terminate this Agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or may therefore deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT 

Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Use and any policies or operating rules posted by us on this website or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).

Any ambiguities in the interpretation of these terms of use shall not be construed against the drafter.

SECTION 18 - GOVERNING LAW 

These Terms of Use and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS OF USE 

You can review the latest version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Use by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or the Service after any changes have been posted to these Terms of Use constitutes your acceptance of those changes.

SECTION 20 - WARRANTY

Thank you for your interest in the products and services of our company KronaHome . This limited warranty applies to physical goods, and only to physical goods, purchased from our company KronaHome ("Physical Goods").

What does this limited warranty cover?

This limited warranty covers any defects in materials or workmanship under normal use during the warranty period. During the warranty period, our company KronaHome will repair or replace, free of charge, products or parts of a product that prove to be defective due to faulty materials or workmanship, under normal use and maintenance.

What should we do to fix problems?

Our company KronaHome will either repair the product free of charge, using new or refurbished spare parts.

How long does the coverage last?

The warranty period for physical goods purchased from our company KronaHome is 2 years from the date of purchase. A replacement physical good or part will assume the remaining warranty of the original physical good or 2 years from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This limited warranty does not cover any problems caused by: consumer conditions, malfunctions, or damage not due to defects in materials or workmanship.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Unclaimed packages:
Unclaimed goods will be returned to us. For all packages that are not redeemed, we reserve the right to charge you the costs of return shipping, shipping fee and handling fee, currently GBP 29.99. If the cost of the product does not exceed GBP 29.99, we reserve the right to keep the full amount of the purchase.

SECTION 21

Where are the goods shipped from?

In order to offer competitive prices and a wide range, some of our products are shipped directly from our central warehouses, including warehouses outside the UK.

We are always responsible for ensuring that your order is delivered safely and within the promised time, regardless of where the goods are shipped from. All deliveries are made in accordance with current UK consumer law, which means that you as a customer have full rights to complaints, returns and refunds according to law.

Priority Shipping + Shipping Insurance

When you choose Priority Shipping with Shipping Insurance, your order will be processed with priority and shipped the next business day (Monday to Friday, non-holidays). The service also includes full shipping insurance, which gives you as a customer extra protection in the event of any damage, loss or significant delay during delivery.

If your shipment is damaged, lost or unreasonably delayed during transport, a new package will be sent to you at no extra cost, as soon as this has been confirmed and verified by our customer service in cooperation with the shipping company.

Please note that Priority Shipping with Shipping Insurance does not constitute a guarantee of an exact delivery date, but is only a service for faster handling from the warehouse and safer shipping.

SECTION 22

Return

If you would like to return an item, please first contact our Customer Service at the email below.

Email: Support@Kronahome.com
+44 7520663619

For returns handling, please contact us via email at Support@Kronahome.com . We strive to resolve your matter as quickly and efficiently as possible to ensure your satisfaction.

Return address:
KronaHome
1408, hive, Masshouse Plaza,
B55JN, Birmingham,
United Kingdom

If you are sending a return to us, we recommend that you use a trackable shipping option. You are responsible for the item until it reaches us, including during transit. Products sent COD or with a collection fee are not accepted by KronaHome . To ensure assistance with a return, we recommend that you save your receipt and tracking number in the event that your package is lost, as we cannot assist you with a refund without this information.

Complaint

At KronaHome , we are committed to ensuring customer satisfaction and delivering high quality products. If for any reason you need to make a complaint about a product, please follow the process below.

KronaHome follows the Consumer Purchase Act and provides you as a private customer with a three-year right of complaint. As a consumer, you have the right by law to complain for up to three years from the purchase, but within a reasonable time (two months) from the discovery of a defect. Complaints can be made by contacting our customer service at KronaHome . Be prepared to provide relevant information so that we can handle your complaint.

In the event of a complaint, KronaHome is responsible for the shipping costs, including any replacement delivery. Therefore, it is important to use the shipping documents sent by KronaHome . If you choose to pay for the shipping yourself and how the item is sent back to us, you are also responsible for the item until it reaches us, including during transport. The product(s) that are returned cash on delivery or COD are not released by KronaHome .

For the product to be considered defective, the defect must be original. An original defect is a defect that already existed when you purchased or received the product.

The error does not have to appear immediately. It can be an original error even if the error appears after a certain time.

The product is not considered defective if you caused the defect yourself, for example by using it incorrectly.

If you would like to complain about an item, please contact our Customer Service at either the email or phone number below.
Email: Support@KronaHome.com
+44 7520663619

For faster handling of complaints, please contact us via email at Support@KronaHome.com . We strive to resolve your matter as quickly and efficiently as possible to ensure your satisfaction.

If you are sending a return to us, we recommend that you use a trackable shipping option. You are responsible for the item until it reaches us, including during transit. Products sent COD or with a collection fee are not accepted by KronaHome . To ensure assistance with a return, we recommend that you save your receipt and tracking number in the event that your package is lost, as we cannot assist you with a refund without this information.

Packages are sent to the following address:

Return address:
KronaHome
1408, hive, Masshouse Plaza,
B55JN, Birmingham,
United Kingdom

Order cancellation

To cancel an order, please contact our customer service in writing via email at Support@KronaHome.com and provide your order number.

Please note that a cancellation fee of GBP 1.99 will be charged when canceling an order. This fee is intended to cover administrative costs and transaction fees in connection with the cancellation.

A cancellation is only valid after it has been confirmed by our customer service. If the order has already been processed or shipped, cancellation cannot be carried out, and the purchase must be handled according to our return policy.

We reserve the right to update our cancellation terms and conditions as necessary.

Disclaimer for mailbox services:

When you purchase, we use Royal Mail, DHL or DPD shipping options, please note that these packages are delivered outside your door. Unfortunately, we cannot take responsibility for any lost or stolen packages delivered in this way. If you are unsure about the security of the package, we recommend that you choose a delivery method with signature or home delivery. You can choose this by contacting us before your purchase.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Use should be sent to us at Support@KronaHome.com

Phone: +44 7520663619

Company name: REVALO LTD
Organization number: 16456160
Business address: 71-75 Shelten Street,
Covent Garden,
London WC2H 9JQ, United Kingdom